Returns Policy

Our no-hassle returns policy means that if for any reason you are dissatisfied with your purchase, return it to Cedar Trading undamaged within fourteen days and we will refund the purchase price.

Refunds will be made by charging back the amount to your credit card.

If a product is defective, please provide a full description of the fault and return the item in its original box (if any), with all warranty cards, licences, manuals etc. Then send the package to the address below.

To return an item, please enclose a note giving the reason for the return, wrap the package securely and please send us your e-mail address so we can notify you when your refund has been credited to your credit card account.

Send the package to:

Cedar Trading International Ltd
Cedar Unit (No 6 )
Greenhills Enterprise Centre
Tilford Road,Tilford
FARNHAM
Surrey GU9 8XY
England.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Cancelling an item/order: Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products.

You may cancel all or part of an order.

You may notify us of cancellation by phone, email or regular post.

If your notice of cancellation arrives at our offices after we have begun the delivery process, you will still be liable for the postage and packing on that order and for any costs incurred in returning the items to us.

As soon as we receive the returned goods from your cancelled order, we will refund the relevant part of the purchase price for that order.

The goods must arrive back with us unopened and undamaged.

Again, for your protection we recommend that you use a recorded-delivery service.

Out-of-stock items: In the unlikely event of an ordered item being temporarily out of stock, we will supply your order less the out-of-stock item's price.

If an item is out of stock this will not increase the post and packing charge on your order.